Sr. Manager, Order Management Job at IGT, Las Vegas, NV

RWxJZ0FkQXN2dVlwa1pCSEZyQks3TlIy
  • IGT
  • Las Vegas, NV

Job Description

IGT is seeking a talented Sr. Manager of Order Management to lead within our Las Vegas logistics hub, overseeing the coordination and optimization of global order management and installation scheduling processes. In this role, you will collaborate closely with internal teams—including Sales, Manufacturing, Product Management, and Finance—to ensure accurate order configuration, pricing, and timely delivery while maintaining compliance with regulatory and SOX standards. You will be recognized as an operating and procedural leader, responsible for overseeing the entire order lifecycle, driving process improvements, and ensuring customer satisfaction. Additionally, you will manage a team, tackle complex operational challenges, and lead cross-functional initiatives to enhance efficiency and performance, contributing to IGT’s financial and operational goals.

  • Oversee all aspects of product configuration, pricing, sales orders, contract management, delivery, shipping, and installation to improve efficiency, effectiveness, and customer satisfaction.
  • Establish and enhance performance metrics to measure effectiveness and efficiency.
  • Ensure financial and operational goals, such as order processing timeliness, accuracy, and efficiency, are achieved or supported.
  • Collaborate on cross-functional projects to develop new processes and procedures for products, systems, and other initiatives impacting the Global Order Management department.
  • Convert short-term operating goals into actionable processes and assignments for the Global Order Management department, ensuring alignment with related departments.
  • Manage all parts and conversion orders to ensure timely delivery and fulfillment of contractual obligations.
  • Oversee the team responsible for scheduling all installations in North America to meet revenue targets and project deadlines.
  • Resolve issues related to pricing, special order configurations, jurisdictional requirements, part shortages, and obsolete parts while working with IGT global gaming partners.
  • Resolve escalated order administration issues from your team and coordinate with senior management to address highly complex operational challenges.
  • Conduct performance reviews, set annual goals, recommend compensation adjustments, and create short-term career development plans for team members.

Qualifications

  • High school diploma or GED required.
  • A minimum of 8 years of experience in order management or a related field; 15 years preferred.
  • Strong expertise in IGT’s sales order processes, production operations, and workflows.
  • Deep understanding of the gaming industry, including regulatory requirements and market trends.
  • Advanced proficiency with ERP systems and tools to manage data and workflows.
  • Advanced knowledge and skills in:
    • Machine and/or system product configuration
    • SAP experience
    • Microsoft Office
    • Reading and interpreting regulatory and technical documentation
    • Cross-functional communication and consensus building

Keys to Success

  • Building collaborative relationships
  • Decision making
  • Drive results
  • Foster innovation
  • Personal energy
  • Self-leadership

#LI-NP2

Job Tags

Contract work, Temporary work,

Similar Jobs

Airport Grand JFK Hotel

Guest Service Agent- Airport Grand JFK Hotel Job at Airport Grand JFK Hotel

 ...procedures. Offer and properly handle requests for wake-up calls. Know how to clean guest rooms to standards. Open and close shift; make cash drops. Ensure all credit cards, cash, and change fund are balanced throughout each shift. Inform management of... 

Nigel Frank

IT Director - NAV/Business Central - Wayne, NJ (Hybrid) Job at Nigel Frank

 ...IT Director - NAV/Business Central - Wayne, NJ (Hybrid) a0MaA000000BXNF.3_1724794744 IT Director - NAV/Business Central - Wayne...  ...a strong business applications background across the Microsoft Dynamics platform. They believe in having a laid back, casual workplace and... 

TWO MEN AND A TRUCK

Driver Job at TWO MEN AND A TRUCK

 ...You have the ability to earn up to $19.00 -$24.00 per hour , through competitive wages and tips. Driver with FULL G License and experience driving Launch your career with TWO MEN AND A TRUCK Toronto East (Located in Pickering) as a driver (Full G) and discover... 

Marten Transport

Fleet Manager- Dry Job at Marten Transport

PURPOSE:Serve as driver's supervisor/representative in Operations. Manage drivers performance in identified categories and be primary...  ...company news and information.2. Responsible for assigned full fleet of tractors and drivers,including, but not limited to effective... 

Ocean Honda - Santa Cruz

Cafe Worker Job at Ocean Honda - Santa Cruz

 ...Victory Automotive Group Inc. has been recognized as one of the Top 25 ranked Privately Held Companies for 2023! Cafe Worker Victory Automotive Group is family owned and operated since 1997 with over 40 locations across the United States. We provide the best opportunities...