Guest Service Agent- Airport Grand JFK Hotel Job at Airport Grand JFK Hotel, Jamaica, NY

RmxJZ0FkQXV1T01ta3A5R0VibE01ZDV5bHc9PQ==
  • Airport Grand JFK Hotel
  • Jamaica, NY

Job Description

Guest Services Agent (Part Time)

Airport Grand JFK Hotel

Location :

153-70 S. Conduit Ave.

Jamaica, NY 11434

Pay Rate: $17/hr

SUMMARY:

To assist guests efficiently, courteously, and professionally in all Guest Service-related functions and to maintain high standards of service and hospitality. Process daily audit of the hotel’s financial data.

RESPONSIBILITIES:

• Provide the highest quality of service to the customer at all times. Promptly and effectively deal with guest complaints and requests.

• Check guests in and out efficiently and in a friendly manner.

• Post guest charges and compute guest bill, collect payment and make change for hotel guests following all cash handling procedures as required by M&R Hospitality Management.

• Handle guest mail and messages per established procedures. Be very knowledgeable of Rewards program and promotions.

• Develop a thorough knowledge of hotel staff, room locations, room rates, amenities, and selling strategies.

• Take reservation requests efficiently.

• Answer switchboard in accordance with standards of proper telephone etiquette.

• Block rooms and handle special requests.

• Monitor room availability.

• Handle safe deposits by guests per established procedures.

• Keep lobby, back office and desk area clean and presentable.

• Have a thorough knowledge of emergency and security procedures.

• Offer and properly handle requests for wake-up calls.

• Know how to clean guest rooms to standards.

• Open and close shift; make cash drops.

• Ensure all credit cards, cash, and change fund are balanced throughout each shift.

• Inform management of any guest or systems related complaints or problems.

• Communicate with incoming staff and management by logging pertinent information in the pass on log.

• Keep maintenance informed of all maintenance needs.

• Pass on guest lost and found inquiries to management or supervisors.

• Assist in marketing effort by completing Company Tracking nightly.

• Verify each Front Desk shift’s transactions. Process credit card transactions.

• Post tax charges to all guest folios

• Finalize transactions completed during the day.

• Create and/or print required reports.

• File or transmit reports as directed.

• Prepare folios for departing guests.

• Post telephone charges, valet charges, and other miscellaneous charges to guest accounts.

• Administer guest payment policies.

• Responsible for shift cash transactions.

• Responsible for maintaining hotel key security system. Administer guest safe deposit boxes.

• Responsible for knowing hotel emergency procedures.

• Coordinate with other departments to fulfill guest special requests.

• Communicate facilities and services to guests at check-in.

• Answer guest questions regarding local area facilities.

• Must wear proper uniform at all times in accordance with the Standards of Appearance. Have a thorough knowledge of emergency procedures.

• Practice safety standards at all times.

• Be able to move luggage or packages weighing up to 40 lbs.

• Each associate will be required to follow the rules as found in the M&R Employee Handbook

• Perform other duties as assigned by management, of which employee is capable of performing

Job Tags

Part time, Local area, Night shift,

Similar Jobs

Groton School

Math/Computer Science Teacher Job at Groton School

Groton School is seeking a mathematics teacher beginning in September 2025. The successful candidate will work with the guidance of experienced...  ...Statistics, Multivariable Calculus, Linear Algebra, and Computer Scienceis a plus.Three or more years of mathematics... 

Metro Meals on Wheels

Kev Rau Npe Nkag thiab Kws Pabcuam Job at Metro Meals on Wheels

Cov Lus Qhia Ua Haujlwm:Tus Pabcuam Kev Sau Npe thiab Cov Thawj Coj muab kev pabcuam zoo rau cov neeg siv khoom noj khoom haus rau cov neeg siv khoom, cov kev pabcuam tswvcuab thiab cov neeg saib xyuas thaum lawv tso npe rau cov neeg siv khoom noj khoom haus hauv tsev...

Hoffmann Architects and Engineers

Entry-Level Architect / Structural Engineer Job at Hoffmann Architects and Engineers

 ...Overview Hoffmann Architects + Engineers is searching for an entry-level architect or structural engineer with 1 to 3 years of...  ...offices in CT, NY, and VA, Hoffmann is an award-winning specialty architectural and engineering firm that has built a reputation for... 

Santa Clara Valley Transportation Authority

Real estate Job at Santa Clara Valley Transportation Authority

 ...VTAs Real Estate & Transit-Oriented Communities (RE.TOD/C) team is seeking a proactive graduate student to join our team as a Real Estate Intern. The Real Estate Intern will play a crucial role in supporting VTAs many ongoing and prior real estate capital projects, helping... 

BSTRO 38

Waiter / Waitress Job at BSTRO 38

Job requirements Seeking a part-time & full-time servers to join our team for the busy holiday season. We are looking for candidates who are committed to learn, grow and offer exceptional hospitality. Requirements include strong organization skills, time management...