Job Description
Job Title: Mainframe CICS Programmer
Location: Mississauga, ON
Role Responsibilities:
- Adhering to SLAs
- Mentoring / Training Team Members
- Handling tickets / requests
- Perform root cause analysis
- Troubleshooting technical issues
- Defining processes and ensuring that the processes are adhered to
- Oversees and is responsible for successful completion of Installation, configuration and migration
- Ensure maximum uptime according to the SLA
- Understanding of Multi-geo support environment
- Responsible for building / maintaining a test environment
- Responsible for strategizing a backup plan and test plan for failure scenario
- Improves and maintains customer and employee satisfaction
- Suggests new technologies and design changes
- Monitoring and maintaining SLA requirements by the team members
- Planning Backup/Restoration Strategy for 24x7 operation support
- Suggesting patches/upgrades to maintain security level
- Testing / Auditing/processes as required from time to time
- Identify Skill gaps and plan for training / knowledge updating
Mandatory:
- Proven independent and direct capability at building, configuring, and upgrading CICS Transaction Server regions in a production environment.
- Proficient with associated product installations, applying maintenance, customizing products, configuring products
- Proven problem determination skills demonstrating independence and experience in troubleshooting, researching, and resolving complex issues, showing strong ability to utilize system diagnostics to arrive at problem solutions
- Demonstrated strong problem solving skills, including dump reading and use of performance monitors like CA-Sysview.
- Understanding of SMP/E concepts and IBM tools for identifying problems and fixes (IBMLink, SIS, ETR, etc.). Proficient with SMP/E (commands, terminology, problem determination).
- Build from scratch as well as clone CICS regions to be used in single, MRO or CICSPlex environments
- Use CICSPlex Web-User-Interface to create and administer changes in CICSPlex environments such as transaction route rules and real time analysis
- Create historical reports using Tivoli and SMF data in response to customer inquiries regarding transaction response time, storage & CPU usage, file i/o counts, wait reasons, etc.
- Monitor CICS performance using Omegamon and TMON in response to client calls about transaction response time, storage & CPU usage, file i/o counts, wait reasons, etc.
- Perform upgrade activities required when moving CICS, CPSM or CTG to newer versions or releases
- Read and interpret CICS system dumps
- Install, customize, maintain 3rd party products such as Compuware's Abed-Aid/CICS, Xpeditor, CAFC, MacKinney Batch to CICS, etc.
- Participate in annual Disaster Recovery exercise activities: attending meetings, making CICS resource definition changes, monitoring network swing traffic, etc
Good to Have:
- Research and apply fixes to CICS, CPSM and CTG
- Experienced in independently and directly managing projects of mid and high-level complexity
- IBM Assembler language familiarity, to be able to look at code and dumps and also to work with Exits
Soft Skills/Other skills:
- Excellent communication and conversation skills (Verbal and Written)
- Good documentation skills
- Good working knowledge of MS OFFICE (Including MS Project and Visio)
- Should have a great customer handling skills
- Able to handle unforeseen situations
- High level of acceptance
- Can drive HCL's value and its methodology
- Worked on Production systems
- Datacenter understanding
- Experience with Database Migration, Installation, Upgrades and Patching
- Knowledge of Data warehousing and Other Technologies(RDBMS)
- Desirable to have experience in Federation set up
- Storage Management Techniques
- Experience on Sun / VERITAS / TSA cluster
Years of Experience:
- Total Above 7 to 9 Years of experience
- Relevant Minimum of 7 yrs in CICS L3 support
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