Virtual Technical Support Agent Job at Spotter, Lemont, IL

SGxRdEJkTXV1ZVFnbUpOUEU3SkY3OWgybHc9PQ==
  • Spotter
  • Lemont, IL

Job Description

We are looking for a detail-oriented and tech-savvy Virtual Technical Support Agent to join our remote support team. In this role, you will be the first point of contact for customers experiencing technical issues with our products or services. You will troubleshoot problems, guide users through solutions, and ensure a high-quality customer experience across various communication channels including email, live chat, and phone.

Key Responsibilities:

  • Provide timely and professional technical support to customers via chat, email, or phone
  • Diagnose and troubleshoot hardware, software, or network-related issues
  • Escalate complex problems to higher-level support teams when necessary
  • Document customer interactions, issues, and resolutions in the internal ticketing system
  • Follow company procedures and support protocols to ensure consistency
  • Stay updated on product features, technical changes, and best practices
  • Collaborate with other departments to resolve issues and improve the customer experience

Requirements:

  • Proven experience in technical support, help desk, or a related IT role (preferred)
  • Strong communication skills, both written and verbal
  • Solid understanding of computers, software, operating systems, and internet technologies
  • Ability to quickly learn and adapt to new tools and systems
  • Problem-solving mindset with a focus on customer satisfaction
  • Comfortable working independently in a remote setting
  • Proficient in English (additional languages are a plus)
  • Reliable internet connection and personal computer (for remote work)

Job Tags

Similar Jobs

Westcare

AOD Counselor Job at Westcare

 ...substance abuse evaluation tools to support level of care ASAM placement. Conducts...  ...limited duration and is meant to serve as an entry-level position for those pursuing careers...  ...CSC-AD): To be eligible, one must have a bachelors degree from a Board approved regionally... 

West Star Aviation, LLC

Structural Engineer Intern Job at West Star Aviation, LLC

 ...Job Summary This is an hourly, non-exempt entry-level Engineering Department Intern position. Job duties will include but not limited to preparation of engineering drawings to support company projects and maintenance and care of the departments 3D scanner. Job duties... 

Rural Mutual Insurance

Property Insurance Field Claims Adjuster Job at Rural Mutual Insurance

 ...skilled and detail-oriented Property Field Adjuster to join our team. As a Field Property...  ...investigating and evaluating property damage claims made by policyholders. Your focus will be...  ..., and negotiating settlements with insured individuals or third-party claimants. Territory... 

Colas

Liquid Tanker Driver -Class A CDL with Tanker and Haz Mat - Paragould, AR Job at Colas

 ...Competencies CERTIFICATES, LICENSES, REGISTRATIONS: This position requires a Class A CDL license with Tanker and Haz Mat endorsements and an excellent driving record. All drivers are required to be Department of Transportation certified. All must have a valid D.O.T... 

NCAA

Head Track and Field/Cross Country Coach Job at NCAA

Details Posted: 25-Jun-25 Location: San Antonio, Texas Type: Full-time Categories Coaching Coaching - Cross Country Coaching - Track & Field Sector Collegiate Sports The head coach is responsible for planning and administering all aspects...