Job Description

Investigations /
Grievances/Portal

Role Overview

The vendor will support MDCPS in executing the User Acceptance Testing (UAT) phase of the Pathways project, which aims to implement a Comprehensive Child Welfare Information System (CCWIS). The role requires expertise in quality assurance, test case development, and execution to ensure a functional, intuitive, and reliable system for end users.

Key Responsibilities

1. Master Test Plan Execution :
   • Implement the strategies and procedures outlined in the UAT Master Test Plan.
   • Monitor progress and address deviations or issues during test execution.
2. Test Case Development and Review :
   • Review System Integration Testing (SIT) test cases and results to ensure coverage aligns with project requirements.
   • Assist in defining test cases, test data, and testing environments by collaborating with SMEs, Business Analysts (BAs), and staff.
3. Test Execution and Monitoring :
   • Conduct various tests, including functional testing, end-to-end scenarios, data validation, ADA compliance, regression testing, and report validation.
   • Document results, identify defects, and track progress during end-to-end testing efforts.
4. Test Environment Setup Support :
   • Assist in smoke testing the test environment(s) to simulate end-to-end scenarios.
   • Coordinate with teams to resolve environment-related issues.
5. Defect Management :
   • Validate, verify, and retest defects identified during testing.
   • Track and report end-user test results.
6. Quality Management :
   • Define quality metrics and acceptance criteria.
   • Conduct regular quality reviews, audits, and generate reports summarizing progress and milestones.
7. Resource Coordination :
   • Assist the UAT Test Manager with test case assignments for the UX test team.
   • Ensure smooth collaboration between MDCPS staff and the UAT team.
8. Risk Mitigation :
   • Identify potential risks and challenges and recommend strategies to mitigate them.
   • Support final validation with business stakeholders.

Skills and Experience Required

1. Mandatory :
   • Comprehensive Child Welfare Information System (CCWIS) knowledge or Child Welfare/Human Services experience.
   • Experience writing comprehensive test scripts and conducting UAT.
   • Resumes of all assigned personnel.
   • Vendor resources must work onshore within the continental United States.
2. Preferred :
   • Demonstrated capability in executing UAT processes.
   • Proven ability to collaborate effectively with MDCPS staff and test managers.

• Workplace : Primarily remote with 2 4 weeks onsite.
• Duration : Eight-month project.
• Tools and Equipment : Testing laptops and environments will be provided by MDCPS.
• Key Personnel : Substitution allowed only under specific circumstances, with prior notification and approval.

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