Pet Store Warehouse Associate Job at Theresa's Country Feed And Pet, Wood Village, OR

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  • Theresa's Country Feed And Pet
  • Wood Village, OR

Job Description

This position is responsible for receiving, unpacking, arranging and storing incoming products for sale in the store, as well as working as a Customer Service Representative as needed.

Warehousing:

  • Participate in freight handling process, including unloading, checking in and distributing incoming products for placement on store shelves.
  • Inspect products for defects and damages and report issues or discrepancies per store procedures.
  • Maintain in-stock and presentable condition of assigned areas (i.e., down stocking and front facing products).
  • Comply with all safety guidelines for product handling.
  • Comply with inventory control procedures.
  • Organize and maintain cleanliness of storage container and warehouse space.
  • Assemble merchandise.
  • Contribute ideas to improve or optimize warehousing procedures.
  • May be required to perform other duties as assigned.

Customer Service Excellence (as needed):

  • Ensure high levels of customer satisfaction through excellent sales service.
  • Assess customers needs and provide assistance and information on product features.
  • Welcome customers to the store and answer their questions.
  • Actively seek out customers in the store and offer assistance.
  • Process POS (point of sale) transactions.
  • Remain knowledgeable on partner brands, products offered and discuss available options.
  • Team up with co-workers to ensure proper customer service.
  • Build productive trust relationships with customers.
  • Suggest ways to improve sales (e.g. marketing activities, changing the store’s design).
  • Perform janitorial duties.
  • Ensure the safety and well-being of small animals, including mice, rats and small reptiles.
  • Complete all documentation associated with any of the above job duties.
  • May be required to perform other duties as assigned.

Qualifications

  • Previous pet retail experience is desired.
  • Strong multitasking skills.
  • Solid communication and interpersonal abilities.
  • Passion for pets and a commitment to providing exceptional customer service.

Working conditions

  • Working environment is favorable, generally working inside with moderate noise.
  • Flexibility to work weekends and holidays as needed.

Physical requirements

  • This position is non-sedentary.
  • Being visible, accessible to and communicate with customers throughout the store is essential.
  • Ability to move and transfer merchandise, weighing up to 50 pounds, throughout the store.
  • Ability to lift or reach merchandise overhead.
  • Ability to frequently stand, kneel, twist, crouch, squat, bend, stoop, and climb ladders.
  • Ability to move throughout the store for an entire shift.
  • Ability to operate and use all equipment necessary for warehouse duties (e.g. forklift, pallet jack, dolly, handtruck).
  • Ability to operate store equipment such as computer, cash register, and other store equipment.
  • Ability to read, write, and count accurately to complete all documentation.
  • Ability to utilize strong written and verbal communication skills to communicate effectively with team members and customers.
  • Ability to process information through the point-of-sale system.
  • Ability to handle and be in contact with small animals, including mice/rats and small reptiles.

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Job Tags

Holiday work, Shift work, Weekend work,

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