Job Description
Position Type: Hybrid (1week/month onsite), Fulltime Contract Length: 6+ Months Location: The Dynamics 365 CE Developer shall be 100% allocated to this project and work in a hybrid capacity. The ideal candidate will be in the Harrisburg area throughout the contract term. The candidate must be available to report onsite one week per month.
Headquarters Location: Harrisburg, PA 17111
Job Description: We are looking for a talented and experienced Dynamics 365 Customer Engagement Developer to join our team serving our client. This role involves designing, developing and configuring user-friendly portals and applications that meet our clients business needs.
Key Responsibilities: - Configure and develop the client’s Microsoft CE CRM system based on the functional and technical tasks developed as part of an Agile Backlog process.
- Collaborate with technical leads, project managers, and other stakeholders to ensure successful project delivery.
- Work closely with and be a member of a team led as assigned by the client to implement solutions as defined.
- Support the Function Lead in the definition of functional requirements for integrating Dynamics 365 CE with Contact Center applications, self-service portals, SAP, and payment gateways.
- Under the direction of the Microsoft CRM CE Sr Developer / Designer:
- Ensure the seamless integration, best in class performance, and efficient data flow across systems.
- Support the development of training programs for end-users to ensure effective use of Dynamics 365 CE solutions.
- Promote user adoption through effective change management and support.
- Provide ongoing support and optimization for Dynamics 365 CE solutions.
- Identify and implement improvements to enhance system functionality and user experience.
- Configure Dynamics 365 CE applications to meet specific business requirements.
- Configure Dynamics 365 Customer Service functionality including Channels, Workstreams, Unified Routing, etc. for Omnichannel features.
- Work with technical teams to ensure customizations and integrations are aligned with functional needs.
- Build and work with Continuous Integration and Continuous Delivery Pipelines and operate within Application Lifecycle Management best practices, client Standards, and client Software Development Lifecycle documentation.
- Develop and maintain a productive working relationship with technology staff, business owners, project sponsors, vendors, and key clients.
- Lead and participate in project team activities for system work efforts related to enterprise systems.
- Work independently to accomplish the tasks and duties assigned.
- Adhere to and follow all client standards, policies, and procedures.
- Utilize various software and/or technology tools to perform job duties.
- Perform tasks and other duties as assigned by the client.
Qualifications: - 3+ years’ experience in developing and configuring business applications within the MS Dynamics 365 CE CRM landscape.
- Deep understanding of Dynamics 365 CE capabilities including Dynamics 365 Customer Service, including customization, configuration, and user management.
- Strong knowledge of Contact Center applications (e.g., Telephony & IVR based solutions), self-service web portals, and native mobile applications.
- Requires advanced knowledge of Dynamics 365 CE functionalities and a proven track record of successfully delivering complex projects.
- Experience configuring Dynamics 365 Customer Service functionality including Omnichannel, Unified Routing, etc.
- Familiarity with integrating Dynamics 365 CE with back-office systems (e.g., ERP) and payment gateways.
- Familiarity with Agile development methodologies.
- Proficient in the Microsoft Office 365 suite of business software including Teams, Word, Excel, and PowerPoint, plus proficient in Microsoft ADO Testing Module.
- Excellent analytical and problem-solving skills.
- Strong communication and interpersonal skills.
- Ability to lead and collaborate with cross-functional teams.
- Detail-oriented with strong organizational and project management skills.
- Enterprise Business Solutions, specifically SAP projects.
- ITIL / ITSM practices and methodologies.
- Equivalent combination of education and/or experience may be accepted.
Certifications: This role should have a familiarity with all and be working toward at least some of the following certifications:
- Dynamics 365 Fundamentals (MB-910).
- Microsoft Power Platform + Dynamics 365 Core (MB-200).
- Power Platform App Maker Associate (PL-100).
- MS Dynamics Fast Track recognized support as part of a prior client engagement.
- Microsoft Most Valuable Professional (MVP) recognized.
- Dynamics 365 Customer Service Functional Consultant Associate (MB-230).
- Dynamics 365 + Power Platform Solution Architect Expert (PL-600).
- Power Platform Functional Consultant Associate (PL-200).
- Power Platform Developer Associate (PL-400)
Job Tags
Full time, Contract work,