A home is the biggest investment most people make, and yet, it doesn’t come with a manual. That's why we’re building the only app homeowners need to effortlessly manage their homes — knowing what to do, when to do it, and who to hire. With Thumbtack, millions of people care for what matters most, and pros earn billions of dollars through our platform. And as one of the fastest-growing companies in a $600B+ industry — we must be doing something right.
We are driven by a common goal and the deep satisfaction that comes from knowing our work supports local economies, helps small businesses grow, and brings homeowners peace of mind. We’re seeking people who continually put our purpose first: advocating for pros and customers, embracing change, and choosing teamwork every day.
At Thumbtack, we're creating a new era of home care. If making an impact and the chance to do good inspires you, join us. Imagine what we’ll build together.
Thumbtack by the Numbers
About the Trust & Safety Team
We are a high-performing and thoughtful team that diligently solves urgent and severe concerns for our users while simultaneously protecting the Thumbtack brand. Our goal is to collaborate and coordinate efficiently on escalated reports from customers and pros to ensure a safe and high-quality experience. We work closely with our cross-functional teams to focus on ways to improve the customer experience and enhance the Thumbtack vision.
As a Trust and Safety Manager, you will support your team as partners to our customers and pros. Your goal is to fully understand the trust and safety process and policies and assist your team members in effectively handling these concerns. You will need to be prepared to handle challenging situations that require sound judgment, resilience, and discretion.
As a people leader, you will impact and guide team strategy while supporting your team. You will strongly focus on caring for your team members while also focusing on the end user. You’ll work collaboratively with multiple teams across Thumbtack.
Responsibilities
What you’ll need
If you don't think you meet all of the criteria below but still are interested in the job, please apply. Nobody checks every box, and we're looking for someone excited to join the team.
Bonus points if you have
Thumbtack is a virtual-first company, meaning you can live and work from any one of our approved locations across the United States, Canada or the Philippines. Learn more about our virtual-first working model here.
For candidates living in San Francisco / Bay Area, San Jose, New York City, or Seattle metros, the expected salary range for the role is currently $118,900 - $145,300
For candidates living in Austin, TX or Washington DC metros or in California, Massachusetts, New Jersey, or Washington states, the expected salary range for the role is currently $107,000 - $130,800.
For candidates living in all other US locations, the expected salary range for this role is currently $101,100 - $123,500. Actual offered salaries will vary and will be based on various factors, such as calibrated job level, qualifications, skills, competencies, and proficiency for the role.
#LI-Remote
Benefits & Perks
Learn More About Us
Thumbtack embraces diversity. We are proud to be an equal opportunity workplace and do not discriminate on the basis of sex, race, color, age, pregnancy, sexual orientation, gender identity or expression, religion, national origin, ancestry, citizenship, marital status, military or veteran status, genetic information, disability status, or any other characteristic protected by federal, provincial, state, or local law. We also will consider for employment qualified applicants with arrest and conviction records, consistent with applicable law.
Thumbtack is committed to working with and providing reasonable accommodation to individuals with disabilities. If you would like to request a reasonable accommodation for a medical condition or disability during any part of the application process, please contact: recruitingops@thumbtack.com.
If you are a California resident, please review information regarding your rights under California privacy laws contained in Thumbtack’s Privacy policy available at https://www.thumbtack.com/privacy/ .
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