Job Description

Title: IVR Tester (Recent Healthcare Exp)

Location: Remote

Duration: Long term contract

Need IVR Testers with healthcare background + Cyara Experience

• Experience as testing engineer with emphasis on IVR, telecommunications and contact center testing.
• Strong Healthcare experience is recommended with good understanding of Claims, Accumulators, Benefits and Membership
• Must have previous IVR and interface testing experience, including skills-based routing testing, IVR application familiarity (speech & DTMF systems)
• Prior experience with Cyara tool . Identify areas for automation and write automation scripts using Cyara or Hammer
• Work closely with project managers to understand project requirements and design conversational AI and IVR solutions that meet project needs.
• Executing and tracking functionality tests by voice and other methods
• Conduct testing and troubleshooting of conversational AI and IVR solutions to ensure successful integration with Contact Center systems, Stay up to date with emerging conversational AI and IVR technologies and recommend improvements to existing solutions
• Contact Center Analysis, Contact Center Systems (IVR, Routing, Reporting, Recording, Speech Analysis)
• Working Experience in a formal Agile testing methodologies and adherence to good testing practices
• Strong testing background; QA strategies and best practices, QA planning, test plan and test case writing and execution, QA mentoring
• Proficiency in Test Scenarios, Creating and update IVR Test plans, Test cases, Test data, Executing test cases, Logging & Tracking Defects
• Ability to manage multiple workstreams in a fast-paced environment.
• Excellent written and verbal communication skills
• Experience with J2EE (Java, Servlets, JSP, EJB, JSF) and Tomcat is good to have

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