Job Description

Job Title: IT Account Manager – MSP Experience Preferred

Company: Integrated MSP Corp.

Location: Omaha, NE

Job Type: Full-time

Overview: Integrated MSP Corp., a trusted Managed IT Services Provider with 30+ years of industry experience, is seeking a client-focused IT Account Manager . This role is perfect for someone who thrives on building long-term client relationships, understands the MSP model, and can align technology with business goals.

Key Responsibilities:

• Serve as the main point of contact for assigned client accounts
• Conduct regular Quarterly Business Reviews (QBRs) and strategic planning sessions
• Maintain customer Budgets, Customer Contacts, and Customer accounts database information
• Identify upsell and cross-sell opportunities
• Collaborate with the technical team to ensure excellent service delivery
• Monitor contract renewals and maintain high client satisfaction
• Enter Sales Orders, Opportunities, Purchase Orders, and Quotes into CRM/ Accounting system.
• Work with Vendors to source hardware and software
• Attend Networking Events

Requirements:

• 2+ years in account management, ideally within an MSP or IT services environment
• Strong knowledge of Microsoft 365, cybersecurity, and cloud solutions
• Excellent communication and interpersonal skills
• Experience with ConnectWise, Autotask, or similar PSA tools is a plus
• Proficient with MS Excel

What We Offer:

• Competitive base salary + performance bonuses
• Health, dental, vision, and 401(k) benefits
• Long-term career growth with a stable, employee-focused company
• Work alongside a team with decades of IT expertise and strong client loyalty

 
Integrated MSP is an Equal Opportunity Employer

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