Job Description

Role Overview
As an Implementation Specialist , you’ll play a critical role in ensuring our customers have a smooth, successful onboarding experience. You'll act as the bridge between our engineering team and our customers —managing the setup, configuration, and launch of our product(s).
Responsibilities
Lead the end-to-end implementation process for new customers, from kickoff to go-live
Gather and analyze client requirements to tailor our platform to their workflows
Configure customer environments, dashboards, and integrations based on best practices
Develop clear project plans, timelines, and milestones, and communicate progress to internal and external stakeholders
Conduct training sessions and knowledge transfer for client teams
Troubleshoot and resolve technical and operational issues during onboarding
Continuously document and refine implementation playbooks, templates, and checklists
Serve as a trusted advisor to clients, ensuring a positive onboarding experience and smooth handoff
Moonlight as our support team, answering tickets and helping the Customer Success team ensure continued care post go-live
Qualifications
2-4 years experience in an Implementation, Onboarding, Solutions Consultant, or similar customer-facing role (SaaS experience preferred)
Strong project management skills and ability to juggle multiple customer projects
Excellent communication and interpersonal skills
Technical aptitude—comfortable learning software platforms and understanding complex business logic
Analytical mindset and problem-solving ability
Experience working cross-functionally with technical and non-technical teams
Familiarity with tools such as Google Sheets, project management platforms (Asana, Monday, Jira, etc.), and CRM systems
Bonus: Exposure to Azure, call handling equipment, and experience in public safety / 9-1-1

Job Tags

Freelance,

Similar Jobs

Get It - Executive

MDS Coordinator (LPN/RN) Job at Get It - Executive

...quality care? We're looking for an experienced MDS Coordinator (LPN/RN) to join our team and help ensure excellence in clinical... ...initiatives related to MDS. What We're Looking For: Licensed RN, BSN, or LPN from an accredited nursing program. Active and current...

RevoLusion

Entry Level Marketing Assistant Job at RevoLusion

...creativity, and taking our ideas to the next level. Our Marketing and Sales team has played a pivotal... ...'re expanding our team by welcoming an Entry Level Marketing Assistant. This is your... ...social media platforms and a pulse on digital marketing trends. Strong...

HQTS GROUP

Digital Marketing Manager (SEO/PPC) Job at HQTS GROUP

...significant opportunities for growth in many regions worldwide. Description and ResponsibilitiesWe are seeking a hands-on Digital Marketing Manager (SEO & PPC) to lead and optimise our PPC and organic strategies. Your primary goal will be to improve our SEO rankings,...

Activate Talent

36633285492 - Accountant Job at Activate Talent

...handles quarterly royalty statements for a portfolio of licensed designs. Until now, a desktop-only workflow and a single part-time accountant kept the numbers straight. Were migrating to QuickBooks Online, expanding the product mix, and need fresh horsepower to keep...

National Testing Network

Police Officer-NEWBERG-DUNDEE POLICE DEPARTMENT Job at National Testing Network

...Receive a conditional offer of employment. Pass physical and psychological exams. Disqualifiers Criminal Activity: Felony convictions or misdemeanors involving domestic violence, sex crimes, fraud, or moral turpitude. Convictions for major traffic offenses...

Implementation Specialist Job at Aurelian, Washington DC

RTFJckN0VXF2dU1rbFpaR0ViWlA3ZGw1a1E9PQ==