Job Description

Human Resources Manager

The Human Resource Manager reports to the Director of Human Resources and will work with all levels of staff to ensure the agency maintains a high-performance workforce. The Human Resource Manager will administer human resources programs in the areas of talent management, onboarding, employee relations, benefits administration, training and development, employment law, and safety. They will play a key role in coordinating Bridge’s talent and human resources functions and systems.

ESSENTIAL JOB FUNCTIONS

Recruitment and Onboarding of New Employees

• In concert with Bridge’s Recruiter, the Human Resource Manager will be fully responsible for coordinating, conducting the new hire orientation, and onboarding process for exempt and non-exempt employees.

• Responsible for managing and processing all new hire paperwork through ADP Workforce Now.

Human Resources and Benefits Administration

• Manage information and workflow of the HR systems and platforms including changes in staff benefit options, management of time during leaves of absences and upkeep with the input of information during performance review cycles.
• Serve as the point of contact for all employees, candidates and providers regarding questions, concerns and/or changes related to the Bridge’s benefit plans.
• Maintain current knowledge of and ensure compliance with state and federal labor laws and licensing requirements (including Massachusetts health care reform)
• Maintain accurate data in ADP Workforce Now. Responsible for accurate data entry of employee changes, such as insurance, FSA, 401 (k), and other benefit related changes.
• Update, monitors, and maintains eligible salary adjustments/increases based on performance evaluations, or mid-year promotions.
• Assist the Director of HR with managing the annual performance review process.

• Respond to employee questions and/or concerns regarding Human Resource policy, procedures, or employee handbook inquiries.
• Assist supervisors, associate directors and directors with employment and policy-related inquiries as well as other HR processes.
• Report, maintain, and monitor all workers' compensation case files; follows-up on open cases.
• Coordinate and maintain programs that enhance Bridge’s culture, such as employee recognition programs, celebrating special occasions, birthdays, and holidays.
• Performs other duties as assigned.

Employee Relations

• Collaborate closely with the Director of HR to recommend policy changes and procedures to align with the overall employee relations strategy.
• Develop employee relations programs which strengthen overall employee engagement and employee satisfaction.
• Collaborate closely with the Director of HR to manage the performance review cycle, employee recognition and service award programs.
• Ensures uniform application of workplace policies and procedures.
• Collaborate closely with the Director of HR to develop training & development programs for all levels of staff.
• Ensures Employee Handbook remains updated.
• Remain current with changes in employment laws.
• Provide guidance, support, and counsel to employees on employee relations issues and workplace policies and procedures.
• Collaborate closely with Director of HR to manage Diversity, Equity and Inclusion Programs and Initiatives.

QUALIFICATIONS

• Excellent oral and written communication skills.
• Excellent interpersonal and customer service skills.
• Excellent organizational skills with high-level attention to detail.
• Working understanding of human resource principles, practices, and procedures.
• Excellent time management skills with demonstrated ability to meet deadlines.
• Ability to function well in a high-paced and at times stressful environment.
• Proficient with Microsoft Office Suite or related software.
• Proficient with ADP Work Force Now.

EDUCATION AND EXPEREINCE

• Bachelor's degree in human resources or related field and/or equivalent experience.
• Three to Five years of related experience required.
• PHR or SHRM-CP professional designations preferred.

PHYSICAL REQUIREMENTS

• Prolonged periods of sitting at a desk and working on a computer.
• Must be able to lift to fifteen pounds occasionally.
• Will need to move between buildings. Around the corner to the main building and back to the admin office. Occasionally will visit the locations in Brighton.

COMPENSATION & BENEFITS

Salary Range: $70,000 to $85,000 per year based on experience and qualifications.

Bridge Over Troubled Waters offers a competitive benefits package that includes paid time off (sick time, vacation time, personal time), 13 paid holidays, birthday holiday, health, dental and vision insurance. Bridge also offers a 401(K) with 3% matching of contributions after one year of employment, as well as flexible spending accounts, commuter pre-tax benefit, employer-paid short-term disability, long-term disability, and life insurance. and a birthday benefit.

Equal Opportunity & ADA Statement

Bridge Over Troubled Waters, Inc.is an equal opportunity employer and does not discriminate based on sex, race, color, religion, sexual orientation, gender identity, national origin, genetic information, cultural heritage, ancestry, political belief, age, marital status, pregnancy, physical or mental disability or veteran status.

At Bridge Over Troubled Waters, we strive to create an accessible and inclusive application and selection process. We are committed to working with and providing reasonable accommodation to job applicants who may require one to participate in the recruitment, selection, and/or assessment processes. Should you require an accommodation, please contact our Talent Acquisition team, by email at hr@bridgeotw.org and we will work with you to meet your accessibility needs.

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