Job Description

Job Summary 

Responsible to serve as a communications coordinator between all customers of Air Methods Communications (AirCom), including aircraft flight crews, pre-hospital health care providers and other qualified callers. This team works 12 hour shifts- night shift is 5pm start time. Hourly rate starting at $21-$22/hr.

Essential Functions and Responsibilities include the following: 

• Coordinate all flight coordination information, including computer data entry 
• Responsible for flight following from lift off to touch down, following all FAA and company regulations 
• Responsible for initial communications of public, private and flight-related calls coming into AirCom 
• Responsible for communications between pre-hospital health care providers and the receiving institutions 
• Promote communication between Communications Specialists, members of Flight team and outside agencies 
• Assist in training new employees 
• Other Duties as assigned. 

Additional Job Requirements 

• Regular Scheduled Attendance 
• Ability to work 12-hour shifts and be on call as required 

Compliance with policies and procedures as defined in the Employee Handbook, AirCom Policy and Procedure Handbook and customer defined policy and procedure 

Subject to applicable laws and Air Method’s policies, regular attendance is an essential function of the position. All employees must follow Air Methods’ employment practices and policies. 

Supervisory Responsibilities 

• This position has no supervisory responsibilities.

Qualifications 

To perform this job successfully, an individual must be able to perform each essential function satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. In accordance with applicable laws, Air Methods will provide reasonable accommodations that do not create an undue burden so disabled employees may perform the essential functions of the position. 

Education & Experience 

• High school diploma or general education degree (GED); and one to two years’ related experience and/or training; or equivalent combination of education and experience.
• 1-2 years dispatch experience or experience with medical terminology used by Emergency Medical Technician or CNA
• Ability to present a professional image on the telephone and radio 

Skills 

• Ability to multi-task efficiently, works in a fast-paced environment on multiple projects, and has a strong attention for detail 
• Advanced customer service and phone skills 
• Excellent written and verbal communication skills 
• Ability to be a team player with a professional attitude 
• Ability to take and relay reports accurately 
• Strong interpersonal skills and a high degree of collaboration at all levels 

Computer Skills

• Intermediate with Microsoft Office Suite, including Word, Excel, and PowerPoint and Outlook 
• Certificates, Licenses, Registrations 
• NAACS, EMT-B, EMT-A, EMT-P, CAN, LMT, or Pilot Certificate preferred 

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)

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