Job Description

eCommerce Specialist

Location : This is a hybrid opportunity where you will work once a week in the office. Our office location is at 10th and 11th Floor Robinsons Cyber Omega, Pearl Drive, Ortigas Center, Pasig City, Metro Manila, Philippines 1605

Now is the time to bring your expertise to eCommerce Specialist role for a Fortune 500 Solutions Integrator where success and fulfillment go hand in hand. You will be at the forefront of helping businesses transform their cloud, data, AI , cybersecurity, and analytics to ensure they are future-ready.

As an eCommerce Specialist with Insight, you wll hold a position that is responsible in providing a top-notch level customer service and support through communication channels like, email, chat, and phone, understand the basic features/functions of Insight’s e-commerce solutions in order to troubleshoot challenges and setup/update customized solutions ad With focus on B2B clients that transact business through electronic transmission from procurements solutions and work within a team environment to understand ongoing challenges and identify patterns and system improvements needed to enhance solutions. Along the way, participate in improving process and knowledge base articles.

What to Expect

We’re legendary for taking care of our teammates. We want you to enjoy a full, meaningful life and stick around Insight for the long haul.

We offer all the benefits you expect —health, dental, vision, PTO—plus:

• Health Insurance Available on Day 1 of employment (HMO) with 2 free dependents
• Hybrid set up (once a week work onsite)
• Group Life Insurance
• Freedom to work from another location—even an international destination—for up to 30 consecutive calendar days per year.

As a eCommerce Specialist, you will get to:

• Understand website functionality directly and integration points to other systems
• Directly contribute and be accountable for percentage of orders transacted via B2B Procurement systems day to day support of account executives and clients. team goals
• The ability to seek and document site issues and identify opportunities for optimization when troubleshooting system solutions
• Lead discussions specific to e-commerce capabilities, benefits and solutions
• Be AmbITious: This opportunity is not just about what you do today but also about where you can go tomorrow. As an eCommerce Specialist you are positioned for swift advancement within our organization through a structured career path. When you bring your hunger, heart, and harmony to Insight, your potential will be met with continuous opportunities to upskill, earn promotions, and elevate your career.

We are looking for an eCommerce Specialist with:

• Bachelor's degree (B. A.) from four-year college or university College degree
• Background in cMXL is a plus
• Ability to work well within a team environment or independently according to project need
• Has good English communication skills both verbal and written 

Insight at a Glance

• Received 35+ industry and partner awards in the past year
• $9.2 billion in revenue
• #20 on Fortune’s World's Best Workplaces™ list
• 14,000+ engaged teammates
• Recognized as a Great Place to Work in the year 2022 and 2023
• $1.4M+ total charitable contributions in 2023 by Insight globally

We are not just a tech company; we are a people-first company. We believe that by unlocking the power of people and technology, we can accelerate transformation and achieve extraordinary results. As a Fortune 500 Solutions Integrator with deep expertise in cloud, data, AI, cybersecurity, and intelligent edge, we guide organizations through complex digital decisions. But what really sets us apart are our core values of Hunger, Heart, and Harmony, which guide everything we do, from building relationships with teammates, partners, and clients to making a positive impact in our communities.

Insight is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, sexual orientation or any other characteristic protected by law.

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