Job Description

About AJC

American Jewish Committee (AJC) is the global advocacy organization for the Jewish people. From world capitals to college campuses, AJC works with leaders across society to stand up for Israel; confront antisemitism, no matter the source; and uphold the democratic values that unite us. In the wake of Hamas’ October 7 attack—the worst massacre of Jews since the Holocaust—AJC has mobilized its global network to tackle the unprecedented threats facing world Jewry. Join us. Together, we can shape a new future for Israel and the Jewish people.

 

Your Department

The IT Department creates and implements the IT strategy and systems supporting the organization's mission and objectives. We ensure that AJC’s infrastructure serves the computing, data management, and communication needs of more than 300 employees on four continents.

Your Impact

The Director of Global Infrastructure and Security is critical to the secure and efficient operation of AJC's IT infrastructure across global offices. This role ensures the organization’s IT systems remain highly available, secure, and capable of supporting users in different time zones. By leading a unified team that integrates infrastructure, security, and helpdesk functions, this position safeguards data protection, operational efficiency, and risk management across the organization. The Director also develops and maintains a 24/7 operational model that is responsive to emergencies and security risks, ensuring adequate standards of security and service delivery globally.

 

Your Role

• Lead and manage the IT infrastructure, helpdesk, and security teams to ensure secure, reliable, and efficient operations across global offices.
• Plan, install, configure, and maintain key infrastructure systems, including network equipment (routers, firewalls, switches), application servers as needed, and cloud environments, with a focus on security and data protection.
• Ensure data protection through robust security measures, including network and endpoint device protection, encryption, and a zero-trust architecture to safeguard the organization’s data and assets globally.
• Build and maintain a 24/7 global IT operation capable of responding to infrastructure issues, emergencies, and security incidents across different time zones, ensuring continuous service availability.
• Establish risk-based IT management strategies to proactively identify and mitigate potential risks to security, operations, and data integrity.
• Manage relationships with external vendors, consultants, and contractors, negotiating contracts and ensuring their deliverables meet security and operational standards.
• Collaborate with global stakeholders to ensure infrastructure decisions meet the needs of all offices while adhering to business, security, and regulatory requirements.
• Implement and enforce compliance with GRC (Governance, Risk, and Compliance) standards, ensuring the organization remains aligned with global security policies, data protection regulations, and operational protocols.
• Lead the design and execution of disaster recovery, business continuity, and backup strategies to protect organizational data and maintain operations in case of disruptions.
• Oversee global helpdesk operations, ensuring continuous improvement and rapid response to escalated technical issues.
• Implement monitoring tools and reporting systems to track infrastructure performance, detect security vulnerabilities, and ensure secure and efficient IT operations globally.
• Develop and mentor the IT team, fostering a culture of security, continuous learning, operational excellence, and collaboration across the entire department.
• Play a lead role in incident response, guiding the organization through security breaches, vulnerabilities, and emergency situations to minimize impact and ensure rapid recovery.
• Support IT governance by documenting processes, decisions, and security protocols to align with best practices and GRC objectives.
• Ensure global support for regional IT teams, coordinating with external vendors and maintaining service-level agreements that prioritize security and operational excellence.
• Be available for critical infrastructure support during off-hours and emergencies, especially in support of global offices and operations.

Supervisory Role

Medium office/team of 4-7

Education, Training, and Experience

• Bachelor’s degree in a relevant field
• Minimum of 10 years of experience in IT infrastructure, operations, and security
• Expertise in network security, cloud infrastructure, firewalls, VPNs, and maintaining a zero-trust environment
• Deep understanding of cybersecurity best practices, risk management, and GRC compliance
• Experience managing vendors and consultants, ensuring alignment with global security and operational standards
• Experience leading helpdesk operations, preferably across multiple regions and time zones
• Strong familiarity with Microsoft Azure, Active Directory, and global IT infrastructure

Knowledge, Skills, and Abilities

• Passion for the mission, goals, and objectives of AJC
• Committed to AJC’s core values: respect, teamwork, integrity, excellence, and accountability
• Demonstrates professionalism and high standards of conduct
• Ability to work collaboratively with individuals from diverse backgrounds
• Strong leadership and team development skills, with experience managing and mentoring IT teams within a global organization
• Expertise in IT infrastructure and security operations, with the ability to design and maintain a 24/7 operational model
• Strong project management skills, with a track record of successfully implementing IT initiatives across global offices
• Excellent communication and collaboration skills, capable of working with technical and non-technical stakeholders across regions
• Proficiency with monitoring tools, automation, and scripting to enhance IT operations and security
• High attention to detail and a proactive approach to identifying and mitigating risks
• Commitment to fostering a culture of security, operational excellence, and continuous improvement across the IT department
• Capacity to multitask and work in a fast-paced and changing environment
• Proficient in Microsoft Office (Word, Excel, PowerPoint, and Outlook), Google Suite applications, and Zoom
• Availability for off-hours support and on-site presence for critical issues is expected as necessary to maintain 24/7 operational readiness.

Physical Demands

Office employees:
• Remaining in a stationary position, often sitting or standing for prolonged periods
• Repeating motions that may include the wrists, hands, and/or fingers
• Communicating with others to exchange information
• Moving about to accomplish tasks or moving from one worksite to another

Disclaimers

The duties listed above are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related or a logical assignment to the position. The job description does not constitute a contract between the employer and employee and is subject to change by the employer as the needs of the employer and the requirements of the job change.

Compensation

Salary range is $130,000 to $150,000 dependent on relevant experience.

Benefits

Regular Full-time employee benefits:
• Medical, vision, and dental plans
• Flexible Spending Account options
• Generous Paid Time Off (PTO) - 15 vacation days per year, that increases with continued employment
• Paid Holidays (many Federal and major Jewish Holidays)
• Hybrid work schedule
• 403(b) participation, after one year of employment
• Transit plan
*After applicable waiting or probationary periods have been met

Ready to Apply?

Please submit your application to: https://ajchr.wufoo.com/forms/w1tqftna0zwccza/

AJC is an equal opportunity employer.

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