It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.
Summary:
We are seeking a highly strategic and results-driven Red Account Geo (AMS) Leader, managing Downsell Mitigation and Customer Retention across AMS.
Initially focused on our current efforts in reducing churn and downsell across the full ServiceNow product portfolio, this role will evolve over time to span across the whole customer journey and management of any Red Account flags triggered at any point in the customer lifecycle.
This role is critical in maintaining and enhancing our customer base, ensuring that our customers continue to see value in our solutions, and optimizing our revenue streams.
The ideal candidate will have a deep understanding of SaaS business models, a passion for customer success, and the ability to lead and influence cross-functional teams to achieve measurable outcomes. Leading by influence in a matrix organization, as well as a strong board room and executive presence are great contributions to bring to the role.
Key (immediate) Responsibilities:
1. Downsell Mitigation Strategy:
2. Customer Retention and Success:
3. Revenue Optimization:
4. Cross-Functional Leadership:
5. Customer Insights and Feedback:
6. Stakeholder Communication:
To be successful in this role you have:
JV20
Not sure if you meet every qualification? We still encourage you to apply! We value inclusivity, welcoming candidates from diverse backgrounds, including non-traditional paths. Unique experiences enrich our team, and the willingness to dream big makes you an exceptional candidate!
Work Personas
We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work. Learn more here .
Equal Opportunity Employer
ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.
Accommodations
We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact globaltalentss@servicenow.com for assistance.
Export Control Regulations
For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.
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