Job Description

Top 5 Reasons to Work for Pat's Automotive

· Drama-Free, Friendly and Honest Work Atmosphere
· Benefits Package with Bonus Programs
· Top Pay Based on Your Skills Plus Paid Training
· No Weekends – Ever!
· Casual Dress Code

Benefits Package

• 5-9 Paid holidays 
• Paid time off- Vacation Time
• Supplemental insurance
• 401k Matching
• No Nights or Weekends
• Paid Training
• Drama Free Shop
• Company Outings and Holiday Parties

** Job Summary: **
As a Customer Service Representative at Pat's Automotive, your primary responsibility is to provide exceptional customer service and administrative support at the front desk to ensure the smooth operation of our busy East Rochester shop. You will be a vital part of our team, upholding our company values and mission while assisting clients, maintaining office cleanliness, and following established procedures.

The ideal candidate is a high-energy individual with excellent organizational skills, strong attention to detail, and the ability to communicate effectively in both written and verbal communications.

 

** Key Responsibilities: **

1. ** Customer Service: **

   - Greet clients over the phone and in-person with kindness and politeness.

- Assist clients with their inquiries and needs in a friendly and helpful manner.

 
-  Schedule appointments for customers, with attention to shop capacity.

- Follow  guidelines and procedures provided for consistent service.

 

2. ** Office Maintenance: **

   - Maintain a clean and inviting office environment.

   - Ensure the bathroom is clean and well-stocked.

3. ** Teamwork and Support: **

   - Collaborate effectively with team members and support their tasks when necessary.

   - Foster a positive and cooperative work environment.

4. ** Adherence to Company Values and Mission: **

   - Uphold the values and mission of Pat's Automotive in all interactions and tasks.

5. ** Process and Procedure Adherence: **

- Follow established processes and procedures in our employee handbook

6. ** Continual Learning: **

   - Actively engage in ongoing training and development in for the automotive field and customer service.

** Qualifications: **

- Strong interpersonal skills with a friendly and positive attitude.

- Excellent communication skills, both verbal and written.

- Detail-oriented and able to follow processes accurately.

- Ability to work well in a team and provide support to colleagues.

- Basic computer skills and proficiency in office software.

- Willingness to learn and adapt to changing circumstances.

- Previous customer service or administrative experience is a plus.

** Working Conditions: **

- This position primarily operates in an office environment.

- The role will require constant interaction with clients in a professional and courteous manner.

- You may need to stand, walk, or sit for extended periods.

 

** Schedule: **
A full-time schedule for this position is
5- day work week- Monday - Friday 8 hour shifts
OR
A 4 day work week - 10 hour days

If candidate prefers part-time hours, those could be determined.  We are looking into transitioning to a four-day work week for employees that are interested.

Commitment to Fair Compensation: At Pat's Automotive, we believe that our team is our most valuable asset. We are proud to offer compensation that not only meets but exceeds industry standards. We commit to paying all our staff a living wage, which is significantly above the minimum wage, reflecting the skills, dedication, and hard work they bring to our shop every day.

Why This Matters: This practice supports our team in maintaining a comfortable standard of living, allowing them to focus on what they do best—delivering excellent service to our customers. By investing in our team’s well-being, we foster a positive and productive work environment that benefits everyone involved.

Our Pledge: We are proud to lead by example in our community and industry by upholding the principle that a job should not only be rewarding but also provide financial security. Our commitment to above-average pay is a testament to our appreciation for our team’s hard work and dedication.

 

Responsibilities:

• Field inbound communications - Answer phone calls/general email inquiries and route them to the appropriate internal parties as needed.
• Coordinate scheduling - Schedule appointments for customers, with attention to shop capacity.
• Organize internal resources - Build out and maintain processes to keep files and office supplies organized and easily accessible.
• Liaise with visitors - Act as point person for office guests.
• Communicate updates with Service Advisor team and customers throughout the day
• Facilitate executive-level operations -Help the Service Manager organize the flow of the day
• Help Service Manager- Track incoming parts and returns.
• Arrange payments and coordinate pick-ups with customers when the repair work is complete.

About Us!

Welcome to Pat's Automotive (Pat's Radiator & Automotive)! Pat's Automotive is an Independent Automotive Repair Facility dedicated to keeping families safe on the road. We are your one-stop shop for all of auto repair and maintenance needs.  Our family-owned business has been serving the community since 1951, and we take pride in providing exceptional service to our customers.  Our employees enjoy a work culture that promotes positivity, high energy, fun, and integrity.

 

Job Tags

Minimum wage, Holiday work, Full time, Part time, Casual work, Shift work, Night shift, Monday to Friday,

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