Control Tower Manager
Maersk is a global leader in integrated logistics and have been industry pioneers for over a century. Through innovation and transformation we are redefining the boundaries of possibility, continuously setting new standards for efficiency, sustainability, and excellence.
At Maersk, we believe in the power of diversity, collaboration, and continuous learning and we work hard to ensure that the people in our organisation reflect and understand the customers we exist to serve. With over 100,000 employees across 130 countries, we work together to shape the future of global trade and logistics.
Join us as we harness cutting-edge technologies and unlock opportunities on a global scale. Together, let's sail towards a brighter, more sustainable future with Maersk.
What we offer:
This is an exciting career opportunity in an international, challenging business setting known for diversity and being a high paced environment. You will get to focus on creating valuable relations with current and new customers and work with highly professional teams in an environment where you will be valued, recognized and well rewarded.
You will work with amazing and diverse colleagues with a deep sense of commitment to live Our Values and together, go all the way for our customers, society and for each other.
The Opportunity:
The Control Tower (CT) Manager is responsible for delivering
Maersk’s value proposition through excellent customer service
delivery to assigned customer.
The CT Manager leads the Client facing teams which act as the
single point of contact for the customers and are focused on query
resolution, escalation management, coordination with the Program
and Commercial Management teams for the respective customer
segments. This position also holds the primary responsibility for
customer retention and continuous improvement of the customer
solution.
The CT Manager engages directly with the Regional / Global
Account and Program Managers in order to drive optimization of the
customers and works closely with the program and implementation
for any new customer program developments and project
implementations.
As a Maersk employee , should live our values and follow company
cultural behaviors to be seen as a value adding resource and support
our long-term vision of integrator.
• Customer and people oriented
• MS Office tools, data analytics and reporting.
• A strong execution minded individual with financial technical
skills, analytical ability, good judgment and strong
operational focus including analytical and troubleshooting
skills.
• Knowledge of logistics market
• Focus on delivering high quality work
• Excellent conflict resolution and problem-solving skills
Job Type:
Full Time
Salary:
$80,000 - $110,000
(salary range to be agreed upon with hiring manager)
Benefits:
Full time employees are eligible for Health Insurance, Paid Time Off, and 401k Match.
The above stated pay range is the anticipated starting salary range for this position. The Company may adjust this range in light of prevailing market conditions and other factors such as location. The Company will work directly with the selected candidate(s) on the final starting salary in accordance with all applicable laws.
Notice to applicants applying to positions in the United States
You must be authorized to work for any employer in the U.S.
Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.
We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing accommodationrequests@maersk.com .
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