Job Description

Welcome to Pronto Insurance, a flourishing general agency in South Texas! Since 1997, we've been on an unstoppable journey of growth, and now, with over 200 captive locations in Texas, California, and Florida, our expansion knows no bounds. Join our team and be part of the driving force that makes Pronto Insurance products a reality for all. Together, we'll revolutionize the insurance market and leave an indelible mark on the industry. Dare to dream big and embark on an adventure filled with endless opportunities!

We believe that every candidate brings something special to the table, including you! So, even if you feel that you’re close but not an exact match, we encourage you to apply.

Are you Fast? Are you Flexible? We are Pronto Insurance and are looking for candidates that will thrive in a fast working environment and flexible work schedule. We provide a 5 week training program that will provide you the skills necessary to be successful as a claims adjuster. You will be provided with all resources needed and mentorship from Pronto leaders in order to succeed in the role. Our vision statement is to aspire to be the number one choice for Hispanic customers that are looking for insurance based financial protection and peace of mind. Come join our team!

JOB DESCRIPTION: CLAIMS ADJUSTER-TRAINEE

Job Duties & Responsibilities:

• Determine coverage
• Determine liability (who’s at fault for the damages)
• Interview customers, claimants, and witnesses
• Partner with appraisers/estimators to manage vehicle repairs
• Negotiate with customers and other insurance carriers and resolve claims
• Provide excellent customer service by meeting service level metrics on call answer rates and customer satisfaction scores.
• Issue payments as per discretionary settlement authority limits.

Qualifications:

• Bi-lingual in Spanish
• Ability to obtain a Texas Adjuster License

Education & Experience:

• Desire to continuously learn - staying up to date on industry knowledge and taking initiative to assess clients' needs
• Organizational skills - attention to detail, time management, focus on priorities, thoroughness and follow up
• Tech savvy- Proficient in computer window-based programs with excellent navigation skills
• Effective communication - using clear, concise written and verbal communications and decision making abilities
• Drive - self-motivated to find the answers, solve problems, and stand for a highly-ethical approach in all you do
• Interpersonal skills - modeling an optimistic attitude and compassion when handling difficult client conversations
• Experience - High School diploma or equivalent required, prior experience in a customer service role preferred

Schedule

Monday - Friday from 8:00AM - 5:00PM and extended hours/weekends/holidays depending on business needs.

Pronto Insurance offers our Full Time Employees the following benefits:

• Medical, Dental, Vision Plans
• 401K Retirement Plan
• Employee Stock Purchase Plan
• Disability & Life Insurance
• Paid Vacations & Paid Holidays

On top of a competitive salary, great teams and exciting career opportunities, we also offer a wide range of benefits. 

Below are the minimum core benefits you’ll get, depending on your job level these benefits may improve:

• Medical/dental/vision plans, which start from day one!
• Life and accident insurance
• 401(K) and Roth options
• Tax-advantaged accounts (HSA, FSA)
• Educational expense reimbursement
• Paid parental leave

Other benefits include:

• Digital mental health services (Talkspace)
• Flexible work hours (availability varies by office and job function)
• Training programs
• Gallagher Thrive program – elevating your health through challenges, workshops and digital fitness programs for your overall wellbeing
• Charitable matching gift program
• And more...

We value inclusion and diversity

Click Here to review our U.S. Eligibility Requirements and Pay Disclosure Statement

Inclusion and diversity (I&D) is a core part of our business, and it’s embedded into the fabric of our organization. For more than 95 years, Gallagher has led with a commitment to sustainability and to support the communities where we live and work.

Gallagher embraces our employees’ diverse identities, experiences and talents, allowing us to better serve our clients and communities. We see inclusion as a conscious commitment and diversity as a vital strength. By embracing diversity in all its forms, we live out The Gallagher Way to its fullest.

Gallagher believes that all persons are entitled to equal employment opportunity and prohibits any form of discrimination by its managers, employees, vendors or customers based on race, color, religion, creed, gender (including pregnancy status), sexual orientation, gender identity (which includes transgender and other gender non-conforming individuals), gender expression, hair expression, marital status, parental status, age, national origin, ancestry, disability, medical condition, genetic information, veteran or military status, citizenship status, or any other characteristic protected (herein referred to as “protected characteristics”) by applicable federal, state, or local laws.

Equal employment opportunity will be extended in all aspects of the employer-employee relationship, including, but not limited to, recruitment, hiring, training, promotion, transfer, demotion, compensation, benefits, layoff, and termination. In addition, Gallagher will make reasonable accommodations to known physical or mental limitations of an otherwise qualified person with a disability, unless the accommodation would impose an undue hardship on the operation of our business.

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