Call Center Representatives (remote) Job at AAA Northeast, Indiana

SDFFdUFkSXJ2T0lrbVpSREViUk82dFI0
  • AAA Northeast
  • Indiana

Job Description

Call Center Representatives (remote) Location Remote in Providence, RI :

Eligible applicants must live within the AAA Northeast footprint to be considered for work from home opportunities. This includes RI, MA, CT, NY & NJ. You have applied to a work from home position, and as such, you will be required to meet specific work from home requirements to support the business needs of AAA. This includes high speed internet access with minimum internet speed requirements.

Are you interested in joining a team that is continuously innovating to create the best experiences for members? Would you like to work for a company that has been rated a top employer and best place to work across the Northeast year over year? Do you want to be part of a company that is committed to giving back to the community? At AAA Northeast, as we continue to grow, our mission remains the same: helping and serving is a way of life. It's why we've earned the trust of millions, and why AAA Northeast has remained a resilient and reliable brand for over a century. Receives incoming calls for roadside assistance on behalf of contracted automobile companies. Processes requests and gathers required information in order to provide timely service. Answers callers questions and provides detailed information on road service products and services; provides Five Diamond Customer service to encourage member retention, renewal and new membership sales. What you will do:

  • Takes road service calls while dealing with member's emotional state (e.g., calming down an angry member, providing reassurance to an anxious member, etc.). Gathers information regarding road service calls including: verification of membership number, name, telephone number, e-mail, vehicle description and location, nature of vehicular problem. Utilizes department/program software to ensure we capture accurate information, prioritize calls for safety issues, and research membership status. Takes required action to help member determine exact location of disabled vehicle or meeting place. (i.e., asking probing questions and referring to maps or other materials.) Adheres to department standards for after call work, talk time, and staffed time.
  • Provides information to members on road service policies and procedures.
  • Determines appropriate course of action for each call received, consulting with a supervisor for members with special circumstances; attempts to accommodate members in "borderline" situations, including membership verification and new member's applications

Available shifts: Full time (1st, 2nd & 3rd)

Starting rate: $18.00 per hour

Education High School Diploma or GED Required or 4 years of experience in lieu of degree Required

Experience

Customer Service experience Required and Call Center experience Preferred

Licenses and Certifications

Skills

Ability to address various high volume and challenging situations. Ability to listen to, understand, and communicate with others by telephone, in written form, or electronically. Ability to read maps and utilize navigation resources. Ability to convince others to buy goods/services or to otherwise change their minds or actions. Encourage and build mutual trust, respect, and cooperation with others and maintain them. Ability to apply general rules to specific problems to produce answers that make sense. Ability to operate a computer with relevant software applications. Ability to maintain confidentiality. Ability to operate a computer with relevant software applications.

Job Tags

Hourly pay, Full time, Remote job, Shift work,

Similar Jobs

RogueThink

REMOTE IN DC AREA Drupal Developer Job at RogueThink

 ...Job Title: Remote Drupal Developer - DMV Area Resident Required (Secret Clearance Required) Location: Remote, must reside in the DMV area for occasional in-person meetings Clearance: Active Secret clearance required Job Type: Full-time About RogueThink:... 

Liberty Personnel Services, Inc.

Property Accountant Job at Liberty Personnel Services, Inc.

 ...Job Details: Property Accountant - Center City - A flexible, hybrid work schedule is available with this opportunity! $65-80k. Prior/current real estate/property accounting experience is required! The Property Accountant will be responsible for the financial accounting... 

FindTutors

Students Job - Online Primary School Tutor - Part Time No Experience Job at FindTutors

 ...We are looking for a dedicated parttime Online Primary School Tutor to join our team! This remote position allows you to work from anywhere with an internet connection offering a flexible schedule. Tasks In this role you will support primary school students in subjects... 

New Hanover County Schools

Custodian Job at New Hanover County Schools

 ...TITLE: Custodian QUALIFICATIONS: 1. High School degree or equivalent preferred. 2. Experience with cleaning work, knowledge of cleaning methods, materials and equipment. 3. Other qualifications as the superintendent and board may find appropriate and acceptable... 

City of Andover Kansas

Police Officer Job at City of Andover Kansas

 ...working motor vehicle accidents. Investigating complaints and/or criminal offenses, following up on pending reports and cases, as well as...  ...Associate degree or equivalent in political science, criminal justice, public administration or a closely related field preferred....