Cafe Manager Job at Caffe Vita, Washington DC

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  • Caffe Vita
  • Washington DC

Job Description

Cafe Managers are passionate about coffee and customer service. They are responsible to ensure that Caffe Vita customers receive excellent service and the highest quality coffee drinks, in a clean, organized and well­ maintained environment. Responsibilities

  • Work with Marketing and Retail Operations Manager to support brand exposure and sales-­driving strategies
  • Recruit, hire, train, schedule and manage staff to meet, or exceed expectations of their job descriptions
  • Work a minimum number of weekly bar shifts (minimum to be determined with Retail Operations Manager)
  • Achieve sales goals and control costs of sales to meet established budgets
  • Maintain a clean café
  • Develop and execute on-­going preventive maintenance and upkeep schedules
  • Maintain fully stocked and faced merchandise shelves
  • Ensure high customer satisfaction with service and product
  • Follow established protocol for submitting orders to Customer Service
  • Maintain full compliance with all accounting, financial reporting and cash deposit procedures
  • Track and report payroll
  • Review and respond to email on a daily basis
  • Provide staff on-­going opportunities to learn about Caffe Vita products, services and culture
  • Serve as a role model for maintaining a calm environment during high-­stress or high-­volume periods
  • Communicate clear performance objectives to staff
  • Maintain and provide performance feedback for staff
Qualifications
  • Food and beverage management experience
  • Advanced knowledge of the specialty coffee and tea markets
  • Salesmanship and practical merchandising skills
  • Excellent written and verbal communication skills
  • Diplomacy in managing conflict
  • Goal-­oriented with proven ability to beat project deadlines
  • Solution oriented approach to challenges
  • Multi-­tasking skills
  • On-­the-­job flexibility and dependability
  • Ability to interpret and analyze income statements
Compensation & Benefits
  • $19 - $25/hr + Tips
  • Tips typically average $15-$35 per hour depending on the location.
  • Full-time employees are eligible for Paid Time Off, medical/dental insurance coverage and 401k, per plan terms
  • All Seattle employees qualify for Sick and Safe Time (varies by State)
  • Mentorship and positive work environment
  • Free coffee/tea drinks while on shift
  • Employee discounts on merchandise, whole bean coffee and food items

Job Tags

Hourly pay, Full time, Shift work,

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