Job Description

Summary

Immediate Supervisor :

General Manager

Job Summary :

Responsible for overall operation of the hotel through active involvement and support of all departments including Front Desk, Housekeeping, Maintenance and Breakfast.  

Essential Job Functions :

• Ensure an environment in which high standards of comfort, service, and quality exist for our guests.
• Drive guest satisfaction results through active support of all departments.
• Ensure teamwork and enhance cooperation between all departments.
• Maintain accurate payroll and employee records.  Perform timely and fair reviews.
• Accurate and complete adherence to bank records and other procedures to ensure complete and timely collections.
• Responsible for the management of Accounts Receivable, City Ledger, and Guest Ledger.
• Provide comprehensive training to all staff.
• Acts as Manager on Duty as designated by the General Manager.
• Ensure positive financial performance through cost control of all departments and P&L analysis.
• Active involvement in revenue management strategies.

Necessary Skills and Attributes :

• Excellent verbal, comprehension, listening and problem solving skills
• Interpersonal and time management skills
• Adaptability
• Report and accounting skills
• Guest relation skills

Formal Education :

Hotel Administration or Management is a plus but not required.

Experience :

Previous hotel experience required.  

Physical Requirements :

While performing the duties of this job, the employee is regularly required to sit; stand; bend; walk; use hands or finger; or feel objects, tools or controls; lift boxes (up to 15 pounds); talk and hear.  Vision abilities required by this job include close vision to a computer screen.

This position is at a location where Hyatt is not the employer. The employer of individuals working at this hotel may be a third-party management company that is responsible for all employment benefits and obligations at this location.

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