Job Description

Account Manager The Account Manager (AM) plays a pivotal role in solving critical business challenges and fostering new and existing customer relationships. This role focuses on understanding the customer's environment and aligning Ricoh's solutions with their mission-critical goals through strategic relationship building with key decision-makers and influencers. **Key Responsibilities** + **Business Development** : Identify and pursue new sales opportunities within both new and existing accounts to grow Ricoh's market share. + **Customer Insight** : Develop a deep understanding of the customer's environment and business needs through research and strategic questioning. + **Solution Selling** : Focus on how customers buy rather than what they buy, tailoring solutions to their specific needs rather than offering predetermined products or services. + **Communication** : Deliver clear, compelling messaging that differentiates Ricoh's ability to transform digital environments. + **Financial Acumen** : Explain how purchasing decisions impact the customer's financial outcomes. + **Presentation Skills** : Create and deliver persuasive presentations in both in-person and virtual settings. **Qualifications** + Bachelor's degree or equivalent experience required. + Minimum of 3 years of business development experience. + Experience in IT and/or software services preferred. + Familiarity with document workflow solutions and processes is a plus. + Foundational understanding of P&L components. + Strong research and analytical skills to support strategic conversations. + Proven ability to manage multiple accounts with attention to detail. **Knowledge, Skills, and Abilities** + Strong collaboration and influence-building skills. + Solid understanding of solution design processes. + Demonstrated thought leadership in customer engagements. + Excellent verbal and written communication. + Ability to build and maintain professional relationships with stakeholders. + Up-to-date knowledge of Ricoh's offerings. + Strategic thinking to expand Ricoh's services across customer enterprises. + High learning agility and adaptability. + Ability to navigate customer approval processes and build internal advocates. **Working Conditions** + Primarily office-based with standard lighting, ventilation, and noise levels. + Work involves interpreting and applying complex information and data. + Minimal physical effort; mostly sedentary with occasional walking, standing, or lifting (typically under 10 lbs). + Travel required approximately 20%, including potential overnight stays. This job description outlines the general nature and level of work expected. It is not an exhaustive list of all responsibilities, duties, or working conditions. Come Create at Ricoh: If you are seeking a team driven by passion and purpose, come create with us at Ricoh. We are a team of information seekers and customer-obsessed collaborators who aspire to deliver the services, solutions, and technologies that empower business success. We are looking for talented, inspired individuals to join us to help drive high-performance team and our commitment to excellence. Ricoh is an integrated solutions provider and partner that connects people and technology, creates outstanding customer experiences, and delivers innovation for businesses worldwide. We empower digital workplaces by enabling individuals to work smarter from any location and harness the power of information-how it is collected, stored, managed, and shared-to unlock the potential in every organization. We deliver services and technologies that inspire our customers' success and guide them toward a better and more sustainable future. If you are seeking a purpose-driven and passionate team, come create with us, and help drive our high-performance culture of excellence into tomorrow. Invest in Yourself: At Ricoh, you can: + Choose from a broad selection of medical, dental, life, and disability insurance options. + Contribute to your financial security with Retirement Savings Plan (401K), Health Savings Account (HSA), and Flexible Spending Account (FSA) investments. + Augment your education with team member tuition assistance programs. + Enjoy paid vacation time and paid holidays annually + Tap into many other benefits to enhance your health, wellness, and ongoing personal and professional development.

Job Tags

Work at office, Worldwide, Flexible hours, Night shift,

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